Sunday, October 6, 2019

Buyer Beware: One Size does not Fit All, and Some Sizes are Too Small.

I've read enough books and listened to enough rants by Dave Ramsey to know that I must not sit on my assumptions; therefore, after publishing the last post, I called the technical support services at Freedom Scientific, the makers of JAWS (Job Access with Speech) screen-reading software.  I started using this software in the late 1980s when it was invented as I was taught to do by the Michigan services for the blind and visually impaired.  This product that uses key commands instead of a mouse is so easy to use that I have learned very few commands, only the ones I need to do my work as a writer and teacher of writing.  In other words, I don't use my computer for much more than I used my typewriter going back to the days when my vision was much better and I even worked as an executive secretary while earning my way through college as an undergraduate.

I Learned some very impoertant things from the Freedom Scientific technician.  While I never needed to use magnification functions on a computer, the laptop that I was encouraged to buy after I injured my hand that weighs around three pounds and has a 14 inch monitor screen would be neither helpful nor efficient for me to use with a mouse--even one with a larger pointer.  Low vision specialists recommend 40 inch monitors for their patients who still have good eye and hand coordination.  Some of the problems I am having with Windows 10 are caused by the hypersensitive touch-screen and equally sensitive mouse pad.  These will need to be modified as so many sighted computer users have already learned.  Many people who live with low vision cannot use a mouse or magnification because the glare from the monitor causes eye strain and sometimes headaches.  Some people with or without cataracts and other eye conditions are starting to wear sunglasses or glare-reducing glasses while working at their keyboards.

 There are ten businesses that offer free screen readers online.  Windows computers now have their own screen readers.  I am sorry to report that the new Windows and Office products are not working with JAWS key commands.  For example, on a Windows 7 computer the Alt and Tab keys allowed a person to toggle from one file or function to another.  Now Alt plus Tab bring up the same box as the JAWS key where the JAWS Wizard and Help options are located.  Just as I've had to learn new and more steps for extracting a zipped book file, I will need to find the Microsoft commands that allow toggling.  When I tried to learn how to use Dragon to dictate rather than type my documents, I learned that JAWS does not work with Dragon, and Dragon has no way for a sight impaired user to set up the software.  A company in the UK invented J-Say, a program that connects JAWS and Dragon; however, the user ends up listening to the Dragon commands with one ear that must be ignored and J-Say commands that must be followed through the ear that has a head phone.  Because my hand healed after its injury, I did not have to use J-Say, but I still need sighted help to set up Dragon if I decide to use it.  The creative writer in me would prefer a really good program that could convert my handwriting on a screen into text documents.  These do exist, but no one is recommending them.

It is frustrating and hard to understand why everything from hardware to software cannot be standardized as the typewriter keyboard was.  Laptop and external keyboards cannot be counted on to have their number pad, function keys, and switches in the same places if they have them at all.  I listened to a college lecture series on DVD about World Education.  An experiment was done to prove that if a computer was left out in the open with no instructions, young people and adults would come along who could figure out how it worked and start using it.  As a person with low vision, I would have turned the voice off on my computer because its switch is where the On/Off switch "should" be.  The first question I ask a salesperson who is showing me a computer or phone is, "How do you turn it on?"  I am tired of products that boast about having voice-over features only to learn that voice-over must be turned off to change the settings.  The people who live with blindness and low vision who say nothing but good things about these devices can be counted on to have a spouse, child, parent, or coworker at the end of their elbow.  I have had over 55 years of experience using keyboards.  A volunteer who works with me for several hours per week has had even more experience and is a retired special education teacher.  We have over 100 years of combined experience solving problems inside and outside the classroom environment, and WE cannot figure out what Windows 10 is doing much of the time.  Even when we go to Google and ask politely how to do what we cannot do, the computer is not following the online instructions.  How frustrated am I?  I am looking into products that have a reputation for working well such as my old favorite, Word Perfect and the MACs that so many happy computer users say they are using.  As I went around looking for help, I learned that most people who work with the public as librarians or library clerks want to be helpful but are as clueless as I am about Windows 10 and as disgusted as I am that online applications for job seekers, surveys, and websites are not 100% accessible.  The most challenging parts of an online job application are the boxes that require dates or phone numbers.

Screen reading software has been around since 1987.  Freedom Scientific set the standards and is eager to work with companies and individuals who want to learn a few simple rules for labeling links, boxes, and whatever sighted people can read on a screen.  The first word, that needs to be taught in technical communications and English as a second language classes for computer engineers and scientists needs to be "inclusion."

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